All discussions with your therapist will be kept in confidence. Your therapist and other staff will not give information about you or your family to anyone unless you give written permission.
Your therapist may share information about you and your family for treatment purposes with agency members who are required to maintain confidentiality.
There are circumstances when your therapist is required to break confidentiality:
As a Community Healthlink client you are entitled to:
Clients have the right to make a complaint about any aspect of CHL’s staff, service, or operation. Clients are encouraged to consult with a Human Rights Officer when seeking to file a complaint. Client complaints must be in written form. The Human Rights Officer or staff will forward the complaint to the Chief Compliance Officer within one business day. DMH client complaints will be forwarded directly to DMH via secure email [email protected] by program management.
COMPLAINTS MAY ALSO BE MADE DIRECTLY TO THE FOLLOWING STATE AGENCIES:
Central Massachusetts Area Director
Department of Mental Health
309 Belmont Street
Worcester, MA 01604
Massachusetts Department of Public Health
Division of Health Care Quality
10 West Street
Boston, MA 02111
Department of Public Health BSAS confidential complaint line: 617-624-5171
BSAS Helpline: 1-800-327-5050
Website: www.mass.gov/dph
Notice to Patients: This practice serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income. For more information, ask at the front desk. Thank you.
Aviso Para Pacientes: Esta practica sirve a todos los pacientes, independientemente de la capacidad de pago. Descuentos para los servicios essenciales son ofrecidos dependiendo de tamano de la familia y de los ingresos. Usted puedo solicitar un descuento en la recepcion. Gracias.
All Rights Reserved | Community Healthlink, Inc.