Emergency Services

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If you or someone you know is experiencing a mental health emergency, call toll free: 1-800-977-5555.

The Emergency Services unit is available 7 days per week, 24 hours per day to provide on-site or mobile assessment and screening to any individual experiencing a mental health or substance abuse problem, or both. The ESP service area includes Worcester and its surrounding towns, and also the communities of Leominster, Fitchburg, Ayer, Clinton, and Gardner. Services are provided to children, adolescents, and adults. Emergency Services includes Respite beds for Department of Mental Health referred individuals who are experiencing situational crisis or pronounced transitional issues and Crisis Stabilization beds as a diversion to hospitalization.

Community Healthlink's Emergency Services program adheres to the Massachusetts Behavioral Health Partnership Performance Specifications. Qualified Masters level clinicians conduct all face-to-face evaluations. All clinicians have expertise in emergency evaluations, and knowledge of medical, legal, emergency, and community services available to individuals served.  Assessments focus on current functioning and level of individual, familial, and community stressors. Clinicians utilize the Department of Mental Health criteria including determining the presence and level of mental illness as defined as a substantial disorder of thought, mood, perception, orientation, or memory which grossly impairs judgment, behavior, capacity to recognize reality, or ability to meet the ordinary demands of life. Clinicians thoroughly assess issues of suicide, homicide, inability to care for self, and impairment in judgment. Clinical staff have access to an on-call psychiatrist as well a senior clinical manager.


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